Home › Services › Support
Odoo support
Ongoing technical and functional support for companies already using Odoo.
Odoo technical and functional support
At Anubía we provide Odoo support and maintenance to companies that already have it up and running, whether we implemented it or another partner did: we resolve technical and functional issues, keep your modules up to date and help you evolve the system as your business grows.
Since 2012 we have been an Official Odoo ERP Partner in Vigo (Pontevedra) and A Coruña in Galicia.
We have carried out more than 150 Odoo implementations in Galicia, in companies from many sectors, but the projects we are passionate about and expert in are those related to Manufacturing, Inventory, Warehouse and Accounting.
As an Odoo support team, we believe in a personal approach and in the value of open communication. We are here to listen to you and answer your questions at every stage of the process.
We prioritize issues that affect your daily operations to minimize the impact on your business and resolve them as quickly as possible.
We know the reality of SMEs: we know that small and medium-sized companies are the engine of the economy in Galicia. We understand your specific challenges and needs. Our support is designed to accompany your business day to day.
Technical, functional and evolutionary support
Our support ranges from fixing technical errors and maintaining custom modules to functional guidance on the day-to-day use of Odoo and the gradual addition of improvements and automations.
Odoo support and maintenance: what it covers
Our Odoo support and maintenance service is designed to keep the ERP running, and improving, after go-live. It covers three areas:
Functional support
Usage questions and doubts about how to do something in Odoo, configuration issues, processes that don't work as you expect, reports that don't add up or user errors that need to be undone.
Technical support
Application errors, failures in integrations with other systems, performance problems and maintenance of the custom and community modules you have installed.
Evolutionary maintenance
Updates with the fixes Odoo releases, adaptations to regulatory changes such as Veri*Factu and small improvements, automations or new reports your team requests over time.
How to request Odoo technical support
So that nothing gets lost in an email, each request becomes a tracked ticket. You can open it in three ways:
Support portal: using the support form you indicate the affected Odoo area (sales, inventory, manufacturing, accounting…), the type of request (question, issue or improvement) and the priority, from a non-urgent question to an issue that stops operations. You can attach screenshots or documents.
Email: by writing to info@anubia.es.
Phone: on 623 97 29 20, especially for urgent matters.
The more specific the report (which screen, which document, which error message, since when it has been happening), the sooner we can reproduce and resolve it. We work mostly remotely, and when needed we travel to companies in the Vigo and A Coruña area.
ERP maintenance in Galicia: preventing as well as fixing
Good Odoo maintenance isn't just about putting out fires. Odoo continuously releases fixes within each version, community modules evolve and tax regulations change. If nobody reviews it, the system falls behind and any later upgrade becomes more expensive.
That's why we first apply updates in a test environment, check that your custom developments still work, and only then move them to production. When it's time to change versions, support connects with our Odoo migrationservice, and if you need something new, with our custom Odoo development service.
We provide this service to companies throughout Galicia and, remotely, in other regions of Spain.
Was your Odoo implemented by another partner?
You can switch partners whenever you need to: your Odoo data belongs to your company. If your current provider no longer serves you as you need, we take over support following these steps:
Initial audit: we review the Odoo version and edition, the hosting, the installed apps and modules, the custom code and customizations, and we identify risks or pending errors.
Handover: we gather access credentials, code repositories and available documentation and, where possible, coordinate the handover with the previous partner.
Proposal: we explain the state of your system, what should be fixed first and how we will organize support from then on.
Odoo SA support vs. partner support: how they differ
With an Odoo Enterprise subscription, the vendor itself, Odoo SA, offers support focused on bugs in the standard software and a version upgrade service. Its support is not intended to configure Odoo to your processes, train your team or maintain custom developments (except those covered by its specific maintenance service). With Odoo Community there is no vendor support.
A partner like Anubía fills that gap: it knows your configuration, your processes and your code, provides support for both Enterprise and Community, and works with you directly and personally. Odoo's terms also provide for the customer to work with a partner as their main point of contact or directly with Odoo SA; both options are compatible.
Frequently asked questions about Odoo support
Do you support Odoo Community?
Yes. We provide support and maintenance for both Odoo Community and Odoo Enterprise, hosted on your own server or in the cloud.
How much does support cost?
It depends on the number of users, the apps you use, the amount of custom development and the level of assistance you want. Once we know your system, we propose the option that best fits. Odoo Enterprise licenses are purchased separately; you can check them on the official Odoo pricing page.
How quickly do you respond?
We handle what is critical for your business first, according to the priority you set when opening the request. Specific response commitments are agreed with you when you sign up for the service.
Does support include training?
Occasional usage questions, yes. If we see that an area needs more complete training, we offer it through our Odoo training.
Anubía, your trusted Odoo support